Customer Service Intern

Tan Chong Group
Application ends: June 3, 2023
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Job Description


  • Approach existing and new customers to remind them about motor insurance renewal and upsell products
  • Perform sales conversations based on scripts that describe motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of the sales campaign
  • Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business
  • Follow up with potential customers through telephone, email, SMS, and Whatsapp
  • Attend and answer questions from customers across all channels
  • Obtain or verify customer information accurately such as name, contact number, correspondence address, e-mail address, and payment method
  • Keep records of calls and sales and record useful information/feedback for quality control
  • Go the &#; to meet month-by-month sales targets and facilitate future sales


  • Candidate must currently pursue a Diploma/Degree
  • able to work independently with a positive character and willing to take up new challenges
  • Good command and written in English and Bahasa Malaysia
  • Ability to speak in Mandarin will be an advatage
  • Computer literate

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